Chromebooks at Chicago Public Schools
  • Blog
  • Training
    • Admin Console
    • Classroom Management
    • Enrolling & Imaging
  • Support
    • Assessments >
      • ACCESS
      • ISBE Science
      • IAR (formerly PARCC)
    • Troubleshooting
    • Hardware >
      • 303 Screen Video
      • Battery Replacement
    • VPN
  • General
    • Devices
    • GoGuardian
    • G-Suite Tricks
    • Chromebook Tips
  • About Us
    • Get Technical Support

Fix the "Chrome OS is missing or damaged" error with the Chromebook Recovery Tool

4/15/2016

0 Comments

 
If this error appears, your Chromebook's operating system isn't working properly, and you should recover your Chromebook.
Because recovery reinstalls the operating system to get your Chromebook working again, it will also permanently erase all information on your Chromebook's hard drive. If you've saved your documents to Google Drive all of it has been safely backed up for you.
In the steps below, you'll create recovery media and go through the recovery process to fix the error.
What you need to get startedBefore you get started, you'll need:
  • The Chromebook with the "Chrome OS is missing or damaged" error
  • A different computer with the Google Chrome browser installed (Windows, Mac, or another Chromebook)
  • An SD card or USB drive that you don't mind erasing
  • The Chromebook recovery app (details below)
What you need to doTo recover your Chromebook, you'll first create media with the Chromebook recovery app, then reinstall your damaged Chromebook’s operating system.
  1. Install the Chromebook Recovery Utility on the working computer (not the Chromebook with the “Chrome OS is missing or damaged” error).
  2. Open the app and follow the on-screen instructions to create the recovery media.
  3. Insert the SD card or USB drive you’ve created into the Chromebook you want to recover.
  4. Follow the on-screen instructions.

https://support.google.com/chromebook/answer/1080595?hl=en&source=genius-rts

https://chrome.google.com/webstore/detail/chromebook-recovery-utili/jndclpdbaamdhonoechobihbbiimdgai
0 Comments

Your comment will be posted after it is approved.


Leave a Reply.

    Archives

    December 2020
    October 2020
    July 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    September 2019
    May 2019
    April 2019
    March 2019
    January 2019
    December 2018
    October 2018
    August 2018
    June 2018
    May 2018
    December 2017
    November 2017
    August 2017
    June 2017
    April 2017
    March 2017
    February 2017
    December 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016

    Categories

    All
    ChromeOS Updates
    Recovery
    Tips & Tricks

    RSS Feed

Picture
We offer high quality world class education for the 21st century. Our mission is to ensure that every child is on track to graduate prepared for success in college, work and life.
Go to cps.edu

Home


  • Blog
  • About Us
  • Contact Us
  • Technical Support

Support


Training



Contact


ITS Service Desk
Phone: 773-553-3925
(option 9)