We feel your pain, but that time has come, and you need to wipe the Chromebook. Get a USB drive and a few minutes and you'll be good to go. Remember, all local data (not drive/cloud data) will be lost, including downloads, cat pictures, and the rest. Upload those to Google Drive before you start.
** Link to visual Guides for Recovery Mode and New ChromeOS Setup
- Press Esc+Refresh then hold down the Power button.
- You will see: Screen with yellow exclamation mark press Control+D.
- Press ENTER to turn OFF OS verification.
- Chromebook reboots.
- Press Control+D to boot into Developer (Recovery) Mode.
- Screen will display “Preparing system for Developer Mode.” [Samsung Chromebook 303 model will take about 12 minutes.]
- Chromebook reboots to a red exclamation screen when done.*
- Press SPACE to turn ON OS verification, then Enter to reboot.
- Chromebook reboots to normal first-time Set Up.
- Setup Screen 1: chrome Welcome!
- Select your language: English (United States)
- Select your keyboard: US keyboard
- Select a network: continue to step 7
- Setup Screen 2: Join Wi-Fi network
- If location is not carved, connect to CPSWIRELESS.
- If location is carved, connect to CPS#FACILITY#
- Use the “guest” network at your location
- Setup Screen 3: The Chrome Welcome! screen will reappear
- Click [Continue] button.
- The wireless network should display “Connecting…” first while negotiating the Wi-Fi network access, then if successful it will display CPS; note the lock indicating a password-protected network!
- Setup Screen 4: chrome > Google Chrome OS Terms
- IMPORTANT: If you have a Samsung 303, wait 90 seconds before proceeding.
- UNCHECK “Optional: Help make Chrome OS better by automatically sending usage statistics and crash reports to Google”
- Click [ Accept and continue ] button.
- Setup Screen 5: Chromebook will attempt to identify whether it is updated to the most current version specified by your organization. It will automatically reboot if necessary. Go back to Step 6 if the Chromebook restarts.
- Setup Screen 6: chrome > Sign in
- DO NOT SIGN IN yet unless the bottom middle of the Sign in screen displays: This device is managed by cps.edu.
- Instead, hit Control-Alt-E to initiate the Enterprise Enrollment screen
- Automatically re-enrolling Chromebook steps need to be documented here, and the next 2 screens can be skipped.
- Setup Screen 7: chrome > enterprise enrollment
- Email: username@cps.edu
- Password: your CPS password
- Click the Sign in button.
- Setup Screen 8: Returns to the chrome > Sign in screen
- This device is managed by cps.edu. should now be displayed in the bottom middle of the Sign in screen.
- The TestNav kiosk App should be available here; you may need to log in, use, and/or restart the Chromebook to get it to appear for the first time immediately after enrolling.
** Link to visual Guides for Recovery Mode and New ChromeOS Setup